Technical Support
One-stop service provider
Quality Service Commitment
Quality is the lifeline of a company—and it has always been our company’s steadfast principle. Through years of dedicated work, we’ve deeply understood that "fast, attentive, and high-quality" service is the foundation for any business to thrive. To better support our customers and ensure seamless after-sales maintenance and upkeep of our machinery equipment, Xinghehao Automation Equipment Co., Ltd. hereby solemnly pledges to our clients:
Our company strictly adheres to national and corporate standards, implements the ISO 9001 quality management system, and follows best-practice guidelines for producing premium-quality products. We are committed to delivering automated equipment tailored to the rubber industry—products that meet or exceed customer expectations—and ensure all manufacturing processes align precisely with design specifications.
Our company strictly adheres to national and corporate standards, as well as customer requirements, when it comes to packaging and transportation, ensuring the safety and reliability of products during loading, unloading, and transit.
We guarantee to provide customers with satisfactory pre-sales, in-sales, and after-sales services, thoroughly explaining product features, installation guidelines, and usage conditions to better serve your needs. Under proper installation and usage conditions, if the equipment experiences quality issues during operation—and it’s confirmed that the fault is due to our company’s product quality—we will take full responsibility by offering free replacement and repair services until the issue is resolved.
Our company is committed to providing users with comprehensive services, including installation, commissioning, technical consultation, and access to relevant technical documentation, all tailored to meet your specific needs. Should you encounter any issues while using our products, we guarantee a response within 8 hours. Furthermore, we assure that within two business days, a team of qualified technical experts will be dispatched to your site for on-site verification and resolution—staying until the problem is fully addressed, ensuring your complete satisfaction.
Any products confirmed by our company's personnel as being our responsibility will be covered by the "Three Guarantees," ensuring that users' interests are fully protected.
Our company adheres to the principle of "building a first-class team, producing top-quality products, and delivering exceptional service," always prioritizing integrity and striving for mutual success. We are committed to establishing strong, collaborative relationships with customers both at home and abroad, and we pledge to provide users with attentive, reliable, and highly satisfying service.
What can we do?
Quality-driven, attentive service
Professional Design
We have a professional design team at your service, ensuring high-quality output.
Rapid production
For every order, we guarantee quality while ensuring the fastest possible production.
Worry-free after-sales service
We maintain strict quality control at every step of our manufacturing process. We provide industry-leading technical support.
Quality Control
We take full responsibility for any order issues, ensuring that every order is delivered to the customer accurately and flawlessly.
Serving every customer with dedication
Dedicated service for every customer: factory direct sales / R&D / custom orders / guaranteed support
GS(2016)1665
Professional suppliers and service providers of silicone rubber automation equipment solutions
Reasons to choose us
We strive to deliver high-quality service to our customers by providing training for our employees.
High-quality products
Our products are manufactured using advanced technology and undergo rigorous quality control procedures to ensure their reliability and effectiveness.
Customized Solutions
We understand that different markets have unique needs. Therefore, we offer customization options to tailor our products to your specific requirements.
Price competition
We strive to deliver cost-effective solutions without compromising on quality. Our competitive pricing ensures you get the best possible return on your investment.
Timely delivery
We understand the importance of timely delivery in the industry. Our efficient production processes and reliable logistics partners ensure your orders are delivered on schedule.
Excellent customer service
Our team is always ready to assist you with any questions or concerns. We’re committed to building long-term partnerships and delivering exceptional customer service throughout our collaboration.